Telecommunication Relay Services for ANA

Telecommunication Relay Services for ANA

Customers with hearing and speech disabilities can also make real-time inquiries to ANA.

Start Web Chat from this Page

Start Web Chat from this Page
Click on the "Start Web Chat" button to connect to the operator right away.
You can use it easily just by typing out your message.
Recommended for those who want to contact us right away.

*Please check for Operating Environment here.

Conveniently by Email or FAX

Even if you do not have a computer, you can also contact us by text messages or FAX from home.
We will respond to you promptly by taking a quick action.
Please contact us from the email address or FAX number below.
Email：ana_trs(AT)plusvoice.jp
convert (AT) to @
FAX：092-735-8883

Telecommunication Relay Services for ANA is a service for customers with hearing and speech disabilities.
This service is not available for customers without such disabilities.


Main Information Desks	Matters and Concerns	Service Hours
ANA Domestic / International Reservation / Information Center	About reservation, cancellation, and flight tickets	8:00-20:00 Open all year
ANA Mileage Club	About mileages, modification of registered information	Mon-Sat 9:00-17:00 Closed on Sun/Holiday/New Year's
ANA Disability Desk	Consultation and request for air travel for customers with disability, health concerns including sickness or injury.	9:00-17:00 Open all year
ANA Tour Assist Desk (ANA Sales)	Consultation and inquiries for disabled and elderly participants of ANA Sky Holiday (Domestic), ANA Hello Tour (International)	Mon-Fri 10:00-12:00, 13:00-18:00 Closed on Sat/Sun/Holiday/Dec 29th-Jan3rd
ANA Customer Relations	Customer service desk for your comments and suggestions about our service	9:00-17:00 Open all year
Others	About lost and found, etc.


	Do I need to pay in order to use [Telecommunication Relay Services for ANA]?
	No, it is free of charge. When using "Telecommunication Relay Services for ANA" to contact us, the fee will be beared by ANA. Therefore, our customers can use this service for free(1) (1)** Excluding cost of internet service.
	Does it take time to make reservations or get contact? Do I need to make multiple contacts?
	No, since specialized staff will answer your inquiries, quick and smooth communication is available. When multiple contacts or more time is required to make a response, we will contact you by e-mail.
	What kind of information should I provide when making inquiries?
	In case of inquiring about your reservation, please have the following information ready to give our staff; "passenger name" "date of flight" "flight number or itenerery" "reservation number" and "ANA Mileage Club number" "telephone number registered when making reservation" .

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