pv.pngTelecommunication Relay Services for ANA

Customers with hearing and speech disabilities can also make real-time inquiries to ANA.

Start Web Chat from this Page


Start Web Chat from this Page
Click on the "Start Web Chat" button to connect to the operator right away.
You can use it easily just by typing out your message.
Recommended for those who want to contact us right away.

*Please check for Operating Environment here.

Conveniently by Email or FAX


Even if you do not have a computer, you can also contact us by text messages or FAX from home.
We will respond to you promptly by taking a quick action.
Please contact us from the email address or FAX number below.
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Telecommunication Relay Services for ANA is a service for customers with hearing and speech disabilities.
This service is not available for customers without such disabilities.

Main Information Desks Matters and Concerns Service Hours
ANA Domestic /
International Reservation /
Information Center
About reservation, cancellation, and flight tickets
Open all year
ANA Mileage Club About mileages, modification of registered information Mon-Fri 9:00-19:00,
Sat 9:00-17:00

Closed on Sun/Holiday/New Year's
ANA Disability Desk Consultation and request for air travel for customers with disability, health concerns including sickness or injury. 9:00-17:00
Open all year
ANA Tour Assist Desk
(ANA Sales)

Consultation and inquiries for disabled and elderly participants of ANA Sky Holiday (Domestic), ANA Hello Tour (International)
Mon-Fri 10:00-12:00,

Closed on Sat/Sun/Holiday/Dec
ANA Customer Relations Customer service desk for your comments and suggestions about our service 9:00-17:00
Open all year

About lost and found, etc.

Q.pngDo I need to pay in order to use [Telecommunication Relay Services for ANA]?
A.pngNo, it is free of charge.
When using "Telecommunication Relay Services for ANA" to contact us, the fee will be beared by ANA. Therefore, our customers can use this service for free(*1)
(*1) Excluding cost of internet service.
Q.pngDoes it take time to make reservations or get contact?
Do I need to make multiple contacts?
A.pngNo, since specialized staff will answer your inquiries, quick and smooth communication is available.
When multiple contacts or more time is required to make a response, we will contact you by e-mail.  
Q.pngWhat kind of information should I provide when making inquiries?
A.pngIn case of inquiring about your reservation, please have the following information ready to give our staff; "passenger name" "date of flight" "flight number or itenerery" "reservation number" and "ANA Mileage Club number" "telephone number registered when making reservation" .