SKYMARK
International Flight
Call Center Support

SKYMARK International Flight Call Center Support provides
interpretation service to customers who have difficulties in hearing and speaking.

Information

2019.11.1
The service started today.

-Inquiries can be made by text chat, FAX, or e-mail.

2019.10.26
Available from 1 November 2019.Please wait for a while.
2019.10.24
We will begin service for customers of international flights who have difficulties in hearing and speaking

Details will be released soon.

How to Use

If you prefer to inquire by text chat, click the button below.

*Please check for Operating Environment here.
*Internet Access and Packet Data Fee are paid at the customer’s expense.

We also accept your inquiries through other means.

convert (AT) to @
MAIL skymark_trs(AT)plusvoice.jp
FAX 092-735-8883

convert (AT) to @

MAILskymark_trs(AT)plusvoice.jp
FAX092-735-8883

Available Hours

Available hours Inquiry details Necessary information

International Flight Reservation Center

8:00 am – 8:30 pm Japan time

(open all year round)

Inquiries of reservations/ changes/ cancellations of international flights

If you have already reserved, please provide the following information:
Departure date
Flight number
Name of passenger(s)
Reservation number

Available hours

International Flight Reservation Center

8:00 am – 8:30 pm Japan time

(open all year round)

Inquiry details

Inquiries of reservations/ changes/ cancellations of international flights

Necessary information

Name of passenger(s)
Departure date
Flight number
Reservation number

FAQs

Q. Is there a charge for using “SKYMARK International Flight Call Center Support”?
A.

It is free of charge. However, the telecommunication costs for inquiries shall be paid at the customer’s expense.

Q. Will one-time exchange answer to my inquiry?
A.

It depends on the contents of the inquiry.

Q. In case we have exchanged conversations for some time previously, can the contents of past conversations be skipped?
A.

We kindly ask for your cooperation that you tell us about past conversations every time for our smooth handling and to prevent misunderstandings and troubles.